Shipping & Returns
Standard Shipping P rocedures
Most orders are currently being processed within 1-2 business days, however, please allow up to 3 business days for processing times. The orders are shipped 5 days a week Monday through Friday. We ship USPS First Class Mail (2-5 day service). If you need to upgrade your shipping preference, please choose the desired upgrade in your cart at checkout!
Returns & exchanges
***Care and package instructions***
**CHOKING HAZARD** Children under eight years can choke or suffocate on uninflated or broken balloons. Adult supervision is required. Keep uninflated balloons from children. Discard broken balloons at once. This is a general reminder when using balloons for the safety of all persons and pets. Use responsibly.
Do balloons arrive blown up?
The balloons are shipped deflated (without air or helium inside). Unfortunately, balloons cannot be shipped inflated due to the shipping restrictions.
Oxidizing, Sunlight and Heat Exposure and Visible Defects
All balloons will oxidize under exposure to oxygen and sunlight and will turn matte or loose shine. Please note, that while we use professional balloons from reputable brands, balloons can still pop for no visible reason.
Holes, frays and slight discolorations on the nubs are completely normal and do not affect the performance of the balloons.
Our 11” and 19” balloons can be filled with helium. Unfortunately, 5” balloons won’t be able to float if filled with helium! Please use 100% helium and inflate to a correct size to achieve the best floating time results.